Front Desk Assistant

Key Responsibilities:

• Customer Service: Greet and assist customers and visitors with professionalism and courtesy. Ensure that all visitors are attended to promptly and efficiently
• Administrative Support: Handle general administrative duties such as answering phones, scheduling appointments, and managing inquiries.
• Communication: Maintain clear communication with other departments to ensure smooth operational flow and efficient service delivery.
• Record Keeping: Maintain and manage records, files, and documents in an organized manner, ensuring all client information is accurate and confidential
• Appointment Scheduling: Manage and schedule appointments, ensuring the calendar is up-to-date and conflicts are avoided.
• Front Desk Operations: Ensure the front desk is neat, organized, and welcoming at all times.
• Handle incoming and outgoing mail and deliveries.
• Customer Queries: Address and resolve customer inquiries or issues in a timely and professional manner, ensuring customer satisfaction.
• Other Duties: Assist with various administrative tasks and support the overall functioning of the office as required.

Requirements:

• Location: Must be based in Tamale.
• Experience: Previous experience in a customer service or front desk role is preferred but not required.

Skills:

• Strong communication and interpersonal skills.
• Excellent customer service skills, with a positive and helpful attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Good organizational and time-management abilities.
• Proficient in basic office software (MS Office or similar).
• Ability to work in a fast-paced environment while maintaining professionalism.
• Attention to detail and problem-solving skills.
• Qualification: A diploma is required; a degree in Hospitality Management, Business Administration, or a related field is an advantage.
• Other: Ability to maintain a calm and professional demeanor under pressure.

Benefits:

• Competitive salary with additional performance-based incentives.
• Health and wellness benefits
• Career development opportunities.
• A friendly and supportive work environment.
• Opportunities for growth within the company.

How to Apply

Interested candidates are invited to submit their CVs and a cover letter outlining their qualifications and experience to saamaalme@gmail.com. 

Location:  Tamale

Salary Range: Attractive

Employment Type: Full Time