Field Operations Manager (Retired Military Personnel Preferred)

Key Responsibilities:

Operational Management:

• Plan, organize, and oversee daily security operations at various sites to ensure efficiency and compliance with company standards.
• Conduct routine site inspections to assess service quality, identify issues, and implement corrective measures.
• Ensure proper deployment of security personnel according to client requirements and operational needs.
• Coordinate and monitor incident responses, ensuring timely resolution and documentation.

Team Supervision:

• Manage, train, and mentor a team of security supervisors and officers, ensuring adherence to policies and procedures.
• Schedule and oversee team rotations, ensuring adequate staffing at all times.
• Evaluate team performance and provide feedback, including disciplinary actions when necessary.

Client Relations:

• Act as the primary point of contact for clients to address concerns, provide updates, and ensure service satisfaction.
• Conduct periodic meetings with clients to review operations and recommend improvements.
• Develop and maintain strong relationships with clients to foster trust and loyalty.

Risk Assessment & Compliance:

• Identify and mitigate potential security risks at client sites.
• Ensure compliance with all local laws, regulations, and industry standards.
• Implement and maintain standard operating procedures (SOPs) for all operations.

Reporting & Documentation:

• Prepare detailed reports on site activities, incidents, and operational updates for management.
• Maintain accurate records of personnel deployment, incidents, and performance evaluations.

Qualifications:

Education & Experience:

• Bachelor’s degree in Security Management, Business Administration, or a related field (preferred).
• Minimum of 5 years’ experience in security operations, with at least 2 years in a managerial or supervisory role.
• Military background or experience in a similar high-discipline, structured environment is highly desirable.

Skills & Competencies:

• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making acumen.
• Proficiency in MS Office (Word, Excel, PowerPoint).

Additional Requirements:

• Security certification or training (e.g., CPP, PSP, or equivalent) is an advantage.
• Valid driver’s license and willingness to travel to various sites.
• Strong knowledge of local security laws and industry best practices.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• A dynamic and supportive work environment.

Kindly Note: Preference will be given to retired military personnel due to their extensive experience in disciplined and high-stakes environments, which is critical to the success of this role.

Employment Type: Full Time

Salary Range: Attractive

Location: Accra