Events Operations Manager

Key Responsibilities

Venue Management:

• Oversee the day-to-day operations of the event center, ensuring that all spaces are prepared and maintained for events.
• Ensure the cleanliness, safety, and functionality of the venue, including lighting, sound systems, sea.ng arrangements, and other physical aspects.
• Coordinate with external service providers (e.g., cleaning, security, maintenance) to ensure the venue is always event-ready.
• Monitor the inventory of event furniture, décor items, and equipment, ensuring everything is in good condition and available when needed.

Décor Management:

• Manage the décor team in the design and installation of event decorations, ensuring they align with client specifications and the overall theme.
• Ensure décor items, such as flowers, furniture, and staging props, are set up according to design plans and client preferences.
• Maintain and update décor inventory, ensuring all items are well cared for and replaced when necessary.
• Coordinate with suppliers to ensure mealy delivery of decor materials and rental items, as well as returns post-event.

Logistics and Setup:

• Manage the setup and teardown process for each event, ensuring all elements are installed and removed efficiently and on .me.
• Oversee the layout and sea.ng arrangement setup as required for each event, ensuring compliance with event specifications and safety regulations.
• Plan and execute the logistics of moving furniture, decor items, and other materials between storage areas and event spaces.
• Ensure that all setups comply with health and safety regulations.

Staff Management:

• Hire, train, and manage staff involved in the setup, teardown, and decor aspects of events.
• Develop ship schedules, assign tasks, and supervise the event operations team to ensure smooth execution of services.
• Provide leadership and motivation to the team, ensuring high levels of efficiency and a posi.ve work environment.
• Conduct post-event evaluations with staff to review performance and identify areas for improvement.

Client Liaison:

• Serve as the primary point of contact for clients regarding venue setup and decor requirements.
• Conduct walkthroughs with clients to review venue layout, sea.ng arrangements, and decor choices.
• Ensure that all client requests related to the event center and decor are met within agreed me lines and quality standards.
• Provide feedback and suggestions to clients based on the prac.cali.es of the venue and decor options.

Health and Safety Compliance:

• Ensure that the venue and decor installations meet all health and safety regulations.
• Conduct regular safety inspec.ons of the venue, ensuring fire extinguishers, electrical systems, and safety measures are in place and functional.
• Implement emergency plans and protocols for the event center to handle unforeseen issues during events.

Vendor and Supplier Coordination:

• Work with decor and furniture rental companies to ensure that all necessary materials are delivered and returned in a timely manner.
• Negotiate contracts with suppliers and ensure that all services provided meet company standards.
• Monitor supplier performance and resolve any issues related to the quality or timeliness of deliveries.

Budget Management:

• Manage the budget for the event center’s operational needs and decor services.
• Track costs for materials, labor, and services, ensuring that expenses stay within budget.
• Ensure all invoices are processed and payments are made on .me.

Qualifications:

• Bachelor’s degree in Business Management, Hospitality, or related field (preferred).
• Proven experience in event venue management, operations, or decor services, with at least 2 years in a similar role.
• Strong organizational and problem-solving skills.
• Knowledge of event venue logistics, safety regulations, and decor trends.
• Ability to lead a team and manage multiple projects simultaneously
• Experience in budget management and vendor relations.
• Proficiency in relevant soPware (e.g., inventory management, scheduling tools).

Key Skills:

• Operations and logistics management
• Team leadership and supervision
• Inventory management
• Client relationship management
• Health and safety compliance
• Problem-solving and adaptability
• Strong communication skills
• Attention to detail in decor and venue presentation

Reports to:

• Operations Director / General Manager

Location:  Accra

Salary Range: Negotiable 

Employment Type: Full Time