DESKTOP SUPPORT and NETWORK TECHNICIAN
TND TECHNOLOGY GHANA LTD
Customer Service & Support
Job Summary
We are in search of a Desktop Support and Network Technician to enhance our team.
- Minimum Qualification : MBA / MSc
- Experience Level : Mid level
- Experience Length : 1 year
Job Description/Requirements
Key Responsibilities:
· Install and set up desktops, laptops, mobile devices, and their associated peripherals and software.
· Provide break-fix support, desk-side assistance, data migrations, refreshes, and system health checks.
· Troubleshoot hardware and software issues for Dell and/or HP laptops.
· Carry out onsite updates, configuration changes, or software installations.
· Deliver onsite and remote technical support to end users by visiting their workstations.
· Identify potential issues that could negatively impact the end-user experience and take necessary actions to prevent them.
· Manage the ticketing system, ensuring timely resolution and closure of tickets in line with service level agreements. Respond to end-user requests for updates on ticket status and follow up as needed.
· Coordinate with vendors for end-user support (e.g., hardware vendor technicians for warranty repairs/replacements).
Qualifications:
1-3 years of relevant desktop support experience.
CompTIA Certification is a plus.
Experience in supporting local and remote network printing, servers, desktops, laptops, and mobile devices.
Familiarity with Ubiquiti, Synology, NETGEAR, and/or Cisco is advantageous.
Experience in operating systems administration (Windows, Unix, Mac OS, Linux, Ubuntu).
Knowledge of mobile operating systems (Android, iOS, Ubuntu Touch).
Experience in networking (VPN, WAN/LAN, networking protocols, monitoring, intrusion detection).
Familiarity with domain and directory services.
Excellent attention to detail and organizational skills.
Ability to install and troubleshoot a wide range of software applications.
·Strong analytical and problem-solving skills.
Employment Type: Part-Time
Location: Accra/Remote
Salary Range: Attractive
Practical Requirements:
Must have access to high-speed internet for video conferencing and remote work.
Must have a quiet, dedicated workspace away from external noise (e.g., street noise and other distractions).
Send CVs to: tndtechnologyghana@gmail.com
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