7
2 months ago
Job Summary
As the Customer Support Representative at 7shifts, you will play a key role in the satisfaction and retention of our customers by empowering them to use 7shifts to its full value, and growing their business by providing personalized and trusted support. As the first point of contact for customers via chat, email and phone call, you will serve as a key contributor to the success of 7shifts as we continue to foster our vision of being the leading team management platform for restaurants.
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Responsibilities
- Act as the first point of contact with 7shifts customers via chat, email and phone channels to effectively troubleshoot and problem solve concerns
- Educate customers on basic product training, including developing training materials and videos that help new customers use 7shifts to its fullest potential
- Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems
- Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams
- Collaborate closely with the Support team by actively participating in team meetings and discussions
Requirements
- Previous experience in a technical customer support role (or similar) for at least 1-2 years
- Strong written and verbal communication skills - you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is key
- Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues
- Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail
- The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers
- Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams
- The ability to put yourself in the customers’ shoes to fully understand their point of view and address their needs
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