Customer Service Representative

Key Accountabilities

• Answer customer service calls, chats, and emails in a timely, efficient, and knowledgeable manner.
• Suggest methods to improve operations, efficiency, and service for both internal and external customers.
• Understand customer care and gather feedback to address customer needs.
• Assist the manager with the daily operations of the call center, including development tasks.
• Maintain a thorough knowledge of products, services, and promotions to provide accurate information to customers.
• Handle customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
• Participate in training sessions and meetings to stay updated on product knowledge, company policies, and customer service best practices.
• Identify and escalate priority issues to the appropriate channels.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Provide feedback and suggestions to management to enhance customer service

processes and tools.

Skills and Requirements:

• Bachelor degree.
• Excellent English proficiency (spoken and written).
• Proficiency in MS Office, including Excel, Word, etc.
• Effective communication skills (oral, written, and computer).
• Strong customer service skills with the ability to build and maintain effective relationships with both internal and external customers.
• Ability to adapt to change.
• Familiarity with sports betting.
• At least 1 year of call center experience.

Remuneration:

• Total Consolidated Monthly Salary: 3000 GHS
• Basic Salary: 2100 GHS
• Performance Salary: 900 GHS

Please Note:

Final performance salary is based on the staff’s KPI score.

Final performance pay = Performance salary x KPI score.

Employment Type: Full Time

Location: Accra