1 month ago
Customer Service Representative (remote)
SALESACTIVE LTD
Customer Service & Support
Recruitment
Confidential
Easy Apply
Job Summary
This position requires employees to have good communication skills and service awareness, and be able to quickly and effectively solve customer problems and provide support.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
We are seeking a passionate, attentive Customer Service Representative to join our team and provide our customers with an exceptional service experience.
Job Responsibilities:
- Communicate with customers through telephone, email, social media and other channels to answer questions and solve problems.
- Record customer feedback and complaints and provide solutions.
- Process orders, track logistics, and assist customers in completing related matters.
- Provide product information to help customers make purchasing decisions.
- Work with the team to improve customer satisfaction and ensure service quality.
- Regularly feedback customer needs to help the company optimize services and products.
Job Requirements:
- Good communication skills and able to handle various customer issues.
- Love communication, patience, strong sense of responsibility, and team spirit.
- Ability to work remotely efficiently and have self-management skills.
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