Customer Service Representative at CAR-Hunter LTD

Company Profile:



CAR-HUNTER LTD is an excellent automobile manufacturing and sales company. We are committed to providing high-quality automobiles and excellent customer service. We have extensive business in Ghana and other regions, and are looking for a passionate and responsible customer service representative to join our team to help us improve customer experience and satisfaction.



Company Name: CAR-HUNTER LTD

Job Location: Kumasi Ghana

Job Position: Customer Service Representative

Job Type: Full-time

Salary and Benefits: 3000GHS+



Job Description:



• As a customer service representative of an automobile company, your main responsibilities include:

• Communicate with customers through channels such as telephone, email and face-to-face communication to answer questions about automobile products, services and repairs.

• Handle customer complaints and suggestions, actively find solutions, and follow up on the progress of processing to ensure that customer problems are resolved in a timely manner.

• Record and update customer information and maintain the accuracy of the customer database.

• Provide relevant information on automobile sales, maintenance and repairs to help customers make informed decisions.

• Assist the sales team in processing orders, tracking delivery progress, and providing follow-up service support to customers.

• Collect customer feedback, analyze customer needs, make suggestions for improvement, and optimize service processes.



Qualification Required & Experience



Job requirements:



• High school degree or above, education background in related fields is preferred.

• Excellent communication and interpersonal skills, able to communicate with customers clearly and politely.

• Experience in the automotive industry or customer service is preferred.

• Problem-solving skills and teamwork spirit, able to work efficiently under pressure.

• Good English written and oral communication skills, fluent in local language is preferred.



Benefits:



• Competitive salary and benefits.

• Comprehensive training and career development opportunities are provided.

• Friendly working environment and team atmosphere.

• Health insurance and other employee benefits.



Location: Kumasi



How To Apply For The Job



If you are interested in our recruitment, please send your latest resume to our recruitment email:



Ava@carhunterltd.com, and indicate "Customer Service Representative Application - Customer Service Representative Position" in the email title.



Closing Date: 08 October, 2024



We look forward to your joining us to provide excellent service to customers together