New
3 weeks ago
G

Customer Service Rep

Ghana Business Club

Confidential
  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 4 years

Job Description/Requirements



















Job Duties And Responsibilities

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports

Qualification Required & Experience

  • HND
  • 4 years work experience
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • listening skills

Location: Adenta, Accra

How To Apply For The Job

C.V.s should be sent via:

businessexclusive33@gmail.com indicating the position as the subject of the e- mail

Closing Date: 31 December, 2019










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