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Customer Service Manager
SALES SERVICES LTD
Customer Service & Support
Advertising, Media & Communications
Confidential
Easy Apply
Job Summary
We are looking for an experienced Customer Service Manager to lead our customer service team and ensure excellent customer experiences. The ideal candidate will oversee service processes, handle inquiries and complaints, and train staff to maintain high service standards.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Senior level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Responsibilities:
- Manage customer service processes and ensure customer satisfaction.
- Handle customer inquiries and complaints and provide solutions.
- Lead and train customer service teams.
- Analyze customer feedback and make suggestions for improvement.
- Prepare customer service reports.
Requirements:
- 1-3 years or more of customer service management experience.
- Excellent communication and team management skills, able to cope with a rapidly changing work environment.
- Strong problem-solving skills and customer-oriented thinking.
- Able to lead the team to achieve service goals, and have good management skills to lead the team to learn.
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