New
1 week ago
Customer Service Executive
Pridam Investment GH LTD
Customer Service & Support
IT & Telecoms
Confidential
Easy Apply
Job Summary
We are a Technology service provider that combines telecommunication services and other technology solutions to provide a pool of products for small, medium and enterprise businesses. We're seeking a compassionate and customer-focused Customer Service Executive to join our team. The successful candidate will provide exceptional customer service, resolve issues, and build strong relationships with our customers.
- Minimum Qualification : Diploma
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
Key Responsibilities:
- Respond to customer inquiries and concerns via phone, email, and chat.
- Resolve customer issues in a timely and professional manner.
- Provide product and service information to customers.
- Escalate complex issues to senior team members or other departments as needed.
- Collaborate with internal teams to resolve customer issues.
- Document customer interactions and maintain accurate records.
- Identify and suggest process improvements to enhance customer experience
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication, listening, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong empathy and customer-centric mindset.
- Proficiency in customer service software and tools (e.g., CRM, ticketing systems)
Nice to Have
- Experience in a call center or customer service environment.
- Knowledge of industry-specific regulations and standards.
- Certification in customer service or a related field (e.g., Certified Customer Service Representative)
Note: Deadline is 30th April, 2025
Location: Accra
Salary Range: Attractive
Employment Type: Full-Time
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