Customer Experience Executive at Bills Micro-Credit LTD

A reputable non-bank financial institution located in Accra with network across the country requires the services of Customer Experience Executive.



Job Summary



• Acts as the first point of contact for existing and potential clients.

• He/She shall respond to enquiries regarding products and services, probe into compliants and log significant customer service problems and provide general information about Bills Micro-Credit to clients and the general public



Responsibilities



• Pick calls initiated by existing or prospective clients who call to either make enquiries about products and services, compliants or regiistration for a loan

• Effectively probe into the call of clients to establish whether client's issue is an enquiry, request or compliant and appropriately offer professional advice based on call centre response procedures

• Respond efficiently and accurately to callers, explain products and services to clients and ensure that clients feel supported and valued

• Exercise active listening into calls and allay the concerns of frustrations of irate clients, as needed

• Understand and strive to meet or exceed the call center metrics while providing excellent and consistent customer experience

• Partake in training and other opportunities for learning products and services, usage of systems/tools and the value of Bills Micro-Credit.

• Perform other duties assigned



Qualification Required & Experience



• A minimum of First Degree in Communication or related fields

• Must not be above 30 years of age

• Must have a National Service Certificate

• 1 year work experience as a Customer Service Executive

• Must be fluent in any of the languages below, in addition to English and Twi



O Kassim

O Nzema

O Ewe

O Waale

O Dagaare

O French

O Krobo

O Krachie

O Frafra



Location: Accra