Job Summary
We are in search of a highly skilled Customer Development Associate to join our team and help us continue our tradition of unparalleled [client/customer] satisfaction. We’re a company whose mission is to become Africa’s Technology pacesetter solving customer problems with Technology. As an ideal candidate, you have a track record of using technology to solve problems & answer questions. You have some sales, marketing and customer service experience, technical aptitude, ability to adapt in a fast paced environment and great customer service experience. You’ve previously performed in similar day-to-day operational activities. You’re a motivated individual who thrives on perfection and brings their A game to the table. The ideal candidate should possess superb interpersonal skills as good teamwork is important for our business success. Suitable candidates should also have excellent written and verbal communication skills.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
Key Responsibilities:
- Perform customer support functionality such as : answer phone calls, follow-up on customer complaints via channels such as email, sms, social media etc. Listen to custom complaints and channel concerns to engineering or support teams via methods such as reports.
- Prepare/Orchestrate engaging emails, push notifications, sms and social media posts that drive traction to our platforms and establish customer confidence.
- Maintain social media pages by leveraging in house automation tools.
- Assist in day to day tasks such as onboarding of clients, issue ticket resolution of customers.
- Conduct and must be comfortable performing basic data analysis to define and understand audience and customer behavior.
- Must be ready to work outside regular office hours, some holidays and be on hand for Saturday/Sunday weekly call meetings and must participate in an on-call rotation as required by the business.
- Be ready to assist and work in different roles as required by the business.
Requirements:
- HND or Bachelor’s degree in Communication, Business, Marketing or other related fields.
- At least 1-3 years' experience in a similar position.
- Candidates should reside within a convenient commuting distance of our East Legon office, as daily in-person attendance is required. Proximity to the office location is highly valued to ensure consistent and punctual participation in office activities.
- Excellent written and verbal communication skills.
- Demonstrable analytical thinking & business insight.
- Outstanding poise in a fast-paced business environment.
- Candidates must be willing to undergo a thorough police background check which includes fingerprinting, provide multiple references, and submit credible guarantors.
- Candidates must be prepared to take a comprehensive assessment test to evaluate their suitability for the role.
Location: Accra
Employment Type: Full Time.
Salary Range: Attractive
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