Customer Collections Associate

Requirements:

• Prior experience in customer service, accounting, or collections is preferred but not required.
• Customer-centric
• Basic understanding of billing processes and account management principles.
• Excellent communication skills, both verbal and written.
• Strong attention to detail and ability to analyze data effectively.
• Willingness to learn from experienced peers and embrace feedback for continuous improvement.
• Ability to work collaboratively as part of a team and seek guidance when handling non-routine situations.
• Writes and speaks fluent English
• It's not required to have experience working remotely, but considered a plus

Key Responsibilities:

• Be assigned specific tasks by the Manager or Senior Specialist, such as monitoring and following up on specific overdue accounts or specific type of invoices.
• Collaborate with the Customer Collections Specialist to identify accounts requiring additional attention or alternative collection strategies if part of your specific assignment.
• Initially, focus on handling tech touch accounts with lower accounts receivable (AR) value to gain hands-on experience and develop your collections skills.
• Receive assistance and support from peers and your manager during customer calls or challenging situations.
• Communicate your needs, report any issues or obstacles encountered during the collections process to ensure quick resolution and effective collections efforts.
• Update account status records (reports) and maintain accurate documentation of collection activities.
• Work closely with other teams, such as Sales and Customer Experience (CX), to gather relevant information and support the collections efforts.
• Learn and adhere to company policies and procedures related to collections and customer interactions.
• Be a team player and demonstrate flexibility by being ready to jump on different assignments based on the evolving needs of the business and the collections team. This may include assisting with special projects, supporting colleagues during peak periods, or taking on additional responsibilities as assigned.