Custody Operations Manager at First National Bank

Welcome to First National Bank Ghana, the home of the #Changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.



As part of our talent team in Global Market, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.



Your main duties will be to focus on the management and controlling of all administrative tasks and risk activities for the Custody business by ensuring that all laid down procedures and policies are adhered to, ensure that all settlements activities for Equities, Money Markets, Bonds, Cash and Corporate Action transactions are processed in a diligent manner



Are You Someone Who Can







Identify potential financial risk that the annual business plan might bring about and ensure measures are taken to manage that risk against the financial expenditure budget

Create, analyse and interpretbudget Variance Reports to ensure financial planning and accruals are adjusted to accommodate changes in business operations

Increase operational efficiency and suggest solutions to enhance cost effectiveness control costs for business area

Monitor revenue growth for applicable income streams Determine targets for revenue growth Identify and implement on opportunities for revenue growth

Contribute to the development of larger overall area budget

Develop the budget for the next financial year for area of responsibility taking all operational plans into consideration

Research and design a longer term financial resource requirement plan for the area of responsibility

Present the business case to motivate for financial resources

Analyse and develop implementation plans against the forecasted financial budget

Develop tactical budget for area of responsibility that minimise expenditure and manage costs

Control the budget for area including the authorisation of expenditures and implementation of financial regulations

Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in

Engage in cross-functional relationships to obtain and to provide work support

Contribute to sustaining a competitive edge through external networking, benchmarking and representation on related forums

Anticipate and meet the needs of customers and commit to continuous development and entrenchment of a customer service culture

Develop and implement practices which build service delivery excellence and implements efficiency models

Model and coach behaviours that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service

Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure

Stays abreast of relevant industry risk management best practices and legislative amendments and suggests ways to leverage these to ensure continuous improvement

Creates risk awareness and manages audit findings Participate in Group risk forums where required and cascades relevant information through team

Brainstorm, identify, implement and drive innovative best practice ideas within the organisation to ensure increased efficiencies

Create and participate in specialist communities of practice and represents the organisation at Group and industry level to share best practice insights and solutions

Drive strategic projects, change management and platform integration across operations

Leverage Group capability to exploit opportunities

Ensure and encourage adherence to an operational framework of policies and procedures

Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders

Maintain up to date knowledge of local and global trends

Provide thought leadership and expertise

Execute defined business strategy by translating it into the business operations

Communicate policy modification, objective achievement progress and critical success factors to impacted stakeholders

Ensure the development and implementation of multiple practices in alignment with operational policy and procedural frameworks

Identify interconnected problems, determine its impact and use to develop best fit alternatives; driving best practice solutions

Be aware of, and responsive to local conditions

Influence the development of appropriate organisational structures, capacity and delivery systems Identify development needs and select effective solutions to address personal development gaps to facilitate self improvement

Develop and implement a personal development plan Demonstrate a commitment to continuous personal improvement as a life-long learner and encourage the same in others

Share information and empower others to act

Acts as a role model for continuous professional development in area of expertise

Manage performance of team or teams in areas of responsibility against expected individual and team delivery targets

Manage performance moderation, disciplinary action, recognition and retention processes in line with HR policies and procedures

Build team succession plans for roles in own area and influence resource planning

Ensure clear contracting and assessment of performance expectations in line with identified objectives and enable a learning and growth culture Implement people resource planning in line with delivery and performance objectives withinbudget and in partnership with specialised areas

Implement talent management practices in line with HR policies and procedures

Provide direction, coaching, and regular feedback to employees to improve performance and implement performance improvement initiatives

Ensure that skills are transferred in specific function

Ensure implement employment equity plan target achievement in all recruitment and employee movement activities Identify current and future human capital needs and skills requirements

Ensure relevant resolution of conflict and respond to any complaints or concerns

Establish an enabling climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity

Influence the development and enablement of a culture and climate where the organisational values are demonstrated and lived Influence the understanding and adoption of the organisational strategic direction



You Will Be An Ideal Candidate If You Have







Relevant qualification

At least 5 years’ relevant experience



You Will Have Access To







Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate



We Can Be a Match If You Are







Adaptable and curious

Thrive in a collaborative working environment



Apply now if you are interested in taking the next step. We look forward to engaging with you.