Crc Quality Control Supervisor - Rotational Africa

Are you an experienced professional with a passion for quality control and staff development? We are looking for a dedicated Quality Control Supervisor to join our team and drive excellence in our Component Rebuild Center (CRC).

About the Role:

As a Quality Control Supervisor, you will play a crucial role in ensuring that all work adheres to correct processes, procedures, and standards. You will mentor engineers, conduct hands-on training, and implement best practices to enhance efficiency and quality. Your leadership will contribute to developing a high-performing team and maintaining world-class standards.

Key Responsibilities:

• Identify training opportunities and develop staff competence through hands-on training and mentoring.
• Ensure all work meets company and industry quality standards, including Caterpillar certification.
• Drive Continuous Product Improvement (CPS) initiatives to optimize service operations.
• Implement strict adherence to rebuild policies and procedures.
• Develop and maintain best practices documentation and identify areas for process improvement.
• Monitor customer satisfaction and ensure prompt resolution of technical inquiries and complaints.
• Work closely with internal teams, including HR, finance, IT, and product support, to streamline operations.
• Ensure all safety regulations and policies are fully complied with.
• Identify and develop new service revenue opportunities.
• Supervise a team of up to 30 direct reports, providing leadership and performance management.

What We’re Looking For:

• Education: Degree in Mechanical or Electrical Engineering.
• Experience: Minimum of 10 years in customer service and service operations, with a strong background in quality control.
• Skills: Strong problem-solving abilities, leadership, coaching, conflict management, and performance evaluation.
• Language: Fluent in English.

Why Join Us?

• Be part of a leading organisation known for quality and innovation.
• Work with industry-leading technology and best practices.
• Develop your career with extensive training and mentorship opportunities.
• Make a significant impact by driving efficiency and quality in our operations.

This is a rotational role 10 weeks on, 3 weeks off with all flights, accommodation and expenses paid.

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