Country Credit Head, Retail Clients, Ghana at Standard Chartered Bank

Responsibilities



The Country Credit Head (“CCH”) is responsible for duly discharging responsibilities as the overall second line of defence related to risk management in Wealth and Retail banking, which involves oversight and challenge of risk management actions from the First Line. As Risk Framework Owner (“RFO”), they are responsible for:



Setting (or proposing) the Retail risk-type framework, Retail risk appetite, policies and control standards.

Making decisions within delegated authorities and maintaining necessary expertise to manage such risks.

Establishing effective assurance and reporting mechanisms.

Design and effectiveness of the risk controls, monitoring of compliance to the Board-approved Retail risk appetite and effectiveness of risk controls; and escalate material exceptions to appropriate management and risk committees.



Key Responsibilities



Strategy







Lead the WRB Risk strategy and agenda for Ghana and oversee the strategy execution in country.

Embed innovation, digitisation and analytics and drive the digital agenda relating to Risk and leveraging on advance tool for risk management.

Represent and challenge the WRB Risk function in relevant committees or management forums.

Oversight of collection and recoveries to maintain portfolio delinquencies and charge offs within plan/expectations. Joint accountability to ensure proficiency of collections and associated strategies are aligned with financial targets and continuously advanced.

Lead the teams to achieve sound management of all aspects of risk in Ghana.

Inform the development of business plans with the provision of cost and impairment and a balanced judgement on the external environment.

Operate with full end-to-end accountability for credit loss performance. This means accountability for any activity that may impact credit loss performance including but not limited to: operational processes, external vendor processes, risk management strategies and decisioning tools, product policies and features, and regulations.

Responsible for risk related disclosure to regulators, investors, analysts and rating agencies (such as annual and interim results, Pillar 3 and ensure they are compliant with applicable regulatory requirements).

Contribute to the development of performance management and remuneration processes, in order to encourage the development of an appropriate risk culture and discipline.



Business







Communicate the strategic intent and collective agenda for the Function

Maintain and develop risk capabilities and skills to meet ongoing business needs and plans



Processes







Responsible for the operational efficiency and effectiveness of the WRB Risk function, including risk management processes, by defining and maintaining an operational excellence agenda for the Risk Function.

Ensure effective management of operational risks within the Function and compliance with applicable internal policies, and external laws and regulations.

Demonstrate end-to-end ownership of risk management decisioning tools and processes.

Continuously improve the operational efficiency and effectiveness of risk management processes



People & Talent







Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from my team and work in partnership with risk and control partners.

Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Line management responsibility includes setting and monitoring job descriptions and objectives and providing feedback and rewards in line with their performance against those responsibilities and objectives.

Attract, hire and retain top talent with appropriate industry and functional expertise, while maintaining succession plans for critical roles.

Responsibility to review team structure/capacity plans.

Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Uphold and reinforce the independence of the Risk function



Risk Management



Manage the credit risk profile of the WRB client portfolio in Ghana maintaining alignment with risk appetite by rebalancing of risks or controls that may be required in response to internal and external factors Initiate stress tests as required by internal and external factor and review results and assess their implications

Exercise supervisory responsibility for the Risk Type Framework Ownership of Credit Risk for Environmental, Social Governance and Reputational Risk, in accordance with the applicable Risk Type Frameworks, polices and standards under the Enterprise Risk Management Framework.

Ensure any dispensations or escalated approvals related thereto, in accordance with delegated credit authority levels.

Ensure full compliance with Group Credit Policies and Process Standards at country level.

Design, maintain and effectively communicate risk control parameters across the Retail Credit, including policies, control standards, risk exposure limits and other control levers in order to maintain the business’s risk profile in line with the Group's risk appetite.

Direct appropriate response to material events or other risk issues that come to the role holder’s attention.

Ensure appropriate judgement is applied in the discharge of risk authorities assigned to the jobholder, taking account of concentration risk across sectors, geographies and markets where applicable. Grant risk authorities to suitable named individuals in line with their skills and judgement

Maintain a good understanding of the requirements of key external stakeholders in respect of credit risk management and ensure these are well understood internally and reflected in internal procedures

Obtain assurance regarding the effectiveness of credit controls and compliance with applicable laws & regulations.



Governance







Ensure that effective management response plans are in place to respond to extreme but plausible scenarios.

Initiate stress tests as required by internal and external factor and review results and assess their implications and to drive risk management activities.

Uphold the integrity of risk/return decisions, by challenging business and control function heads to demonstrate that risk origination and control decisions are properly informed and consistent with strategy and risk appetite.

Ensure that material risk exposures are identified and related issues are reported to the responsible governance committees.

Obtain assurance regarding the effectiveness of credit controls and compliance with applicable laws & regulations.

Maintain an open and cooperative relationship in dealings with regulators



Regulatory & Business Conduct







Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the WRB Credit Risk Management to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Ensure adherence to the Guidelines on Credit Bureau Act; BOG Prudential guidelines etc.



Key stakeholders







WRB Country Head

Country CEO

Local business teams

Country / Regional / Group WRB Risk Managers

Local functional teams



Other Responsibilities







Embed Here for good and Group’s brand and values in Ghana; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);



Skills And Experience







Change Management Skills

Business Governance & Support

People Management

Service Delivery & Operations Capabilities

Manage Conduct

Business Advisory



Qualifications







Market Knowledge: Awareness and understanding of the wider business, economic and market environment in which the firm operates. Substantial experience at the highest level in the banking industry, including demonstrated success in a similar role. Must be conversant with various regulations that impact Credit Risk Management, Industry and Collections, specifically from the Central Bank of Ghana

Business Strategy and Modelling: Awareness and understanding of the firm’s business strategy and model appropriate to the role. Sharp business acumen (including ability to assess risk and appropriate levels of return), strong leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity.

Risk Management and Control: Ability to identify, assess, monitor, control and mitigate risks to. Also, an awareness and understanding of the main risks facing the bank, Financial Markets and the role the individual plays in managing them. Demonstrated track record in successful management and ability to manage risk in geographically dispersed and highly varied product base. Expertise in process design and control.

Regulatory Framework and Requirements: Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role

Non-technical Skills: Significant relationship management experience – with external stakeholders at the most senior levels, including regulators and rating agencies.

Certifications: This role would require a University Bachelor’s degree, a Masters is an added advantage.

Knowledge of Regulatory reporting requirement is required.

Proficiency in MS Office e.g. Microsoft Excel and PowerPoint

Ability to work within a multi-function, multi-discipline team environment with good stakeholder management skills

Good communication, Interpersonal and analytical skills



About Standard Chartered



We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.



Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.



Together We







Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term



What We Offer



In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.



Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working options based around home and office locations, with flexible working patterns.

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.