Critical Competencies
• Listens attentively to others, ensuring they have the opportunity to finish speaking without disruption or interruption; asks thought-provoking follow-up questions.
• Picks up on non-verbal cues and uses own body language (e.g., eye contact, nodding head) to show receptiveness, attentiveness and interest.
• Asks for clarification and validates understanding of messages by providing appropriate responses.
• Anticipates and takes action on what needs to be done to accomplish an objective, task or goal; finds alternative or less obvious ways to carry out plans.
• Sets challenging yet motivating short and long term goals which lead to beneficial individual and team results.
• Accepts ownership for individual performance, results and actions; volunteers for tasks before being asked by others or being forced by events.
• Gathers pertinent information about a problem by analyzing data and patterns and identifying underlying issues.
• Researches and recommends more detailed solutions to resolve problems.
• Implements solutions based on advanced knowledge of standard practices and previous experiences; escalates complex or unprecedented issues and needed.
• Confirms comprehension and understanding of complex information (e.g., legal, operational risk, and regulatory data) by correctly and clearly answering routine questions.
• Creates clear, concise and organized communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Considers and understands the audience’s specific needs and comprehension level to determine the most appropriate message and delivery method, limiting or explaining technical language.
• Communicates effectively with customers; listens to customers’ concerns and issues regarding technology; determines customers’ needs and expectations and responds accordingly.
• Ensures that operational teams and subcontractors have a clear understanding of customer requirements; identifies technical issues and provides data to support solutions.
• Considers new ways of using technology to meet or enhance customers’ needs.
• Makes accurate judgments regarding the time required to complete various work outputs
• Builds due dates into assignments and proactively follows up with team members to ensure deadlines are successfully met.
• Balances several tasks and priorities simultaneously, and seeks guidance when necessary.
Key Responsibilities
Other Incidental tasks related to the job, as necessary.
• Create well-designed, documented, and tested software features that meet customer requirements.
• Identify and address product bugs, deficiencies, and performance bottlenecks.
• Working with customers engineering teams on a wide variety of projects
• Writing infrastructure as code (CloudFormation, Terraform)
• Implement automation/DevOps best practices for CI/CD, IaC, Containerization, etc
• Linux/Windows administration, automated deployments, scripting (Bash/PowerShell/Python)
• Collaborate with fellow Rackers and customer key stakeholders to deliver projects, such as implementing Cloud-based technical architectures, executing migrations, and optimizing applications that enable business objectives.
• Serve as a technical advisor and perform troubleshooting to resolve technical challenges for
customers.