Business Manager (Value Creation Team)

Key Responsibilities:

Knowledge

• At least a Bachelor ’s degree from a reputable university, preferably with focus on a math-based and/or behavioral-based program.

Skills

• Ability to organize and compute data in Excel. to work across multiple departments and juggle numerous projects simultaneously on intense deadlines.
• Ability to read what client is n ’t saying verbally or in written form.
• Ability to tell when a project needs to be reset.

Responsibilities:

• Own and manage operational efficiency by ensuring:
• All projects are properly and promptly captured in traffic.
• All projects are initiated with an appropriate client approved brief
• All cost estimates and proformas are properly and promptly prepared and approved ahead of execution
• All project tasks are properly and promptly assigned to team members for execution
• All projects are monitored to ensure timely delivery and, when necessary, rescheduled with client consent to avoid client outrage
• All projects are delivered to excellent client feedback (delight and not just satisfy) and within budget
• All project related records are filed appropriately and on time.

Own and manage all commercial issues related to accounts brought in by team responsible for customer acquisition by ensuring:

• Invoices are prepared and delivered on time
• Receivables do not age beyond 10 days after project delivery (Except in instances plan is approved by the MD prior to project execution)
• Revenue & gross profit targets (excluding those dependent on yet to be acquired customers) are met on time.
• Create, own & implement inexpensive but efficient activities to support customer retention efforts (out of sight = out of mind):
• Track client birthdays and send out customized birthday cards and gifts
• Send out a curated gift for end of year/new year, etc.

Own and manage additional HR/ Administrative responsibilities like:

• Creating and managing leave schedules
• Hosting guests invited for quarterly talks (Office Set-up, refreshments, etc.)
• Managing employee retreats, off-site meetings, etc.

Attributes

• Warm, likeable, empathetic and easy to relate with.
• Excited about meeting new people and building new relationships.
• Organized with an eye for detail.
• Proactive - seeks out information and gets ahead of questions and requests.
• Fast learner.

Experience

• Minimum of 4 years’ experience in a project management role that also required relationship management.
• Experience in the advertising/ marketing industry will be an added advantage but not a requirement.

COMPENSATION

• Defined health cover for successful candidate and 1 other member of his/her nuclear family (husband, wife or child).
• Monthly allocation to cover mobile telephony costs (voice & data).

Salary Range: GHS6K - GHS8K net & Bonuses (Performance Based Rewards).

Employment Type: Full-time

Location: Accra