Business Credit Officer (BCO)
Affinity Ghana Savings and Loans Ltd.
Sales
Job Summary
The Business Credit Officer (BCO) builds good leads that converts into quality loans and monitors these loans until pay off. Simply put, as a BCO you sell quality loans to registered businesses in the SME bracket. We define quality as a mutual relationship where the customer receives funds to meet their business needs through the loan from Affinity, and customer has the ability to pay back that loan. The BCO is the liaison between Affinity and the customer, managing customer relationships and ensuring that Affinity’s interest is protected. If the opportunity to develop your career in a digital banking space through the onboarding, growing and retaining a portfolio of SME customers excites you, then this role is for you.
- Minimum Qualification : Diploma
- Experience Level : Mid level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Understand the customer – both their operations and the sectors they operate to provide relevant tailored financial solutions.
- Accurately and efficiently process customer mandates/ documentation requirements.
- Develops and maintains good relationships with all clients.
Sales Growth
- Develop and implement a customer-calling schedule to visit all customers in the portfolio.
- Develop and manage a pipeline of new customers to join Affinity.
- Offer lending solutions to customers based on their need.
- Ensure that products/solutions offered to customers are fit for their needs and the customers understand the workings of the products as well as pricing. Avoid mis selling.
- Ensure customers are effectively onboarded and retained through their life cycle with Affinity.
Credit Risk Management
- Plan and implement annual credit reviews for the portfolio.
- Support customers in the completion of credit application information requirements.
- Notify customers regarding the approval/ decline of credit facilities.
- Monitor of daily customer activities (leveraging on tools provided) to ensure that client facilities are managed within the parameters set by Risk. Exercising discretion regarding account conduct based on a close knowledge and understanding of customer activities.
- Provide first-level defense against deterioration of loan portfolio.
- Ensure all covenants/conditions are met by customer before disbursement and on an ongoing basis.
Compliance and Regulatory:
- Ensure that all KYC and AML requirements and documents are accurate and documents (prior to account opening and on an ongoing basis) adequate for all customers in portfolio.
- Use customer information proactively in the prevention of fraud.
Key Performance Indicators
- Meet loan sales targets
- Maintain lead conversation rates
- Meet repayment targets
- Meet compliance and regulatory requirements
What You Get
- Basic pay: Ghs.3200 to Ghs.4480
- Cash benefit: 20% of basic pay
- Sales commission: Up to 100% of basic salary
- Pension and provident fund
- Health insurance (self and immediate legal family)
- Generous leave days
- Professional subscription reimbursement
Career Growth Pathway
- BCO ---- Snr BCO --- Sales Supervisor ---- Customer Center Manager/ Bus Development Manager
Skills and Requirements
- Strong selling and relationship management skills
- Critical thinker with excellent analytical skills
- An ardent and creative problem-solver
- Excellent planning skills to ensure effective planning of the loan portfolio.
- A strong network to boost quality loan growth in the shortest possible time.
- Strong commercial awareness to ensure portfolio is delivering value to the organization
- Pays attention to details.
- Very decisive and taking ownership.
- Curious mind with a strong desire to learn and adapt to situations.
- A good understanding of analyzing financial statements and credit risk management.
- Strong quantitative thinking skills.
- Digitally-savvy and a strong desire for driving financial inclusion through digital technology.
Education and Professional Training
- Minimum of a bachelor’s degree in any area from a recognized and accredited institution
- At least two (2) years’ experience in relationship management in the SME segment
- At least one (1) year experience in a credit /risk environment.
Location: Accra
Salary Range: Attractive
Employment Type: Attractive
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