A
Bilingual Customer Support Specialist
AllTrails
Customer Service & Support
IT & Telecoms
GHS
Confidential
1 month ago
Job Summary
Every day, we solve incredibly hard problems so that we can get more people outside having healthy, authentic experiences and a deeper appreciation of the outdoors. Join us!
- Minimum Qualification : Degree
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
What You'll Be Doing:
- Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android)
- Working with a close-knit team to identify trends, bugs, and escalate priority issues that need immediate attention
- Serving as the voice of our community and championing feature requests to the Product team
- Assisting the Product team with QA testing
Requirements:
- Fluency in English as well as in French
- 2+ years of work experience in a customer support role
- The desire to go above and beyond to help customers achieve the best experience
- Experience collaborating with Product, Engineering, and Marketing stakeholders to communicate issues
- Excellent written and verbal skills; ability to explain complex concepts in a simple manner
- A natural, deep curiosity that drives you to learn, investigate, and constantly ask why
- Humility, empathy, and open-mindedness - no egos
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