R
Associate Project Operations Manager
Rackspace Technology
Product & Project Management
IT & Telecoms
GHS
Confidential
1 month ago
Job Summary
Responsible for the program producing a result which is capable of achieving the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Career Level Summary
• Requires conceptual knowledge of theories, practices, and procedures within a job discipline.
• Performs routine assignments using existing procedures.
• Receives instruction, guidance and direction from more senior level roles.
• Entry level to a professional career progression.
Critical Competencies
• Demonstrates attention during discussions by taking notes and asking clarifying questions.
• Demonstrates awareness of non-verbal behavior/cues (i.e., body language) when listening and communicating.
• Restates and reflects back information to check for understanding.
• Recognizes presenting business issues impacting own work.
• Gathers data/information on potential ideas and solutions to address the business need.
• Documents components of the business case for change at the direction of more senior colleagues.
• Acquires a basic understanding of how the department operates and fits into the larger organization.
• Demonstrates awareness of the policies, practices, trends and information that impact the organization and its customers.
• Demonstrates basic understanding of the financial impact of decisions/solutions on the organization and its customers.
• Shows an active interest in own work and suggests improvements to current ways of working.
• Demonstrates motivation and drive to perform tasks until personal goals are met and desired results are achieved.
• Executes tasks in a timely manner without being asked; independently drives work to completion with minimal instruction.
• Accurately keeps track of details and deliverables.
• Assesses the relative importance of tasks and activities assigned.
• Applies judgment to make trade-offs on time and resource allocations when faced with competing demands.
• Helps prepare basic presentations on research findings; explains information in one-on-one settings, and answer basic questions within knowledge area.
• Communicates information without solely relying on scientific terms/technical jargon so that people without the same specialized knowledge understand.
• Learns about the importance of peer review when submitting research results for publication to assess the plausibility and quality of the research claims.
• Reviews overarching project timeline and develops a schedule of tasks to achieve project milestones.
• Works with more experienced team members to identify resources required to support a project
• Keeps relevant stakeholders informed of progress toward or changes to task timing that impacts the project schedule.
• Acquires knowledge of financial and market principles considered in the development of a business strategy.
• Listens to conversations to learn about the business strategy and business goals.
• Develops a broad understanding of ROI (return on investment) principles.
• Seeks relevant information to ensure own understanding of complex information.
• Assists team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages).
• Develops an understanding of the different audience groups in the business unit/function that receive technical communications and how they differ from each other.
• Works with supervisors to set goals and priorities for individual work and manages time efficiently to accomplish goals.
• Remains focused without becoming sidetracked by non-urgent or less important tasks or interruptions.
• Demonstrates punctuality and reliability in meeting individual deadlines; completes tasks in a timely manner.
• Collects information to understand problems and identify their origin.
• Researches precedents and known solutions for basic or routine problems.
• Implements prescribed steps and ensures effective resolution, escalating troubleshooting if needed.
Key Responsibilities
• Other Incidental tasks related to the job, as necessary.
• Manage customers, aligning business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investment.
• Act as the primary point of contact for one or more customers, help to plan as well as oversee ongoing operations of our service delivery.
• Work with customers by utilizing your project management skills to put together on-boarding schedules and tasks.
• Provide guidance on how best to utilize our services, provide an escalation point for issues, and help provide reporting to ensure customers’ faith in the service.
• Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
• Create and managing project plans and schedules in conjunction with cloud engineers, and providing updates to customers on progress.
• Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
• Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
Knowledge
• Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel
• Understand technical problems and translate between non-technical and technical teams
Skills
• Understands the importance of maintaining ongoing business relationships with colleagues and external partners.
• Learns what is expected regarding accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Learns to use Microsoft® and other company supported applications.
• Learns data analysis methods and procedures by assisting others in the collection and analysis of data.
• Compiles data and information to support the development of decision models.
• Develops an understanding of how to prepare and file regulatory correspondence in an organized and concise format.
• Proofs and reviews routine drafts for correct grammar, spelling and quality.
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