Associate Director, Account Strategy

• Accountable for building and maintaining positive, mutually beneficial relationships with client partners, as well as leading the strategy and fostering growth.
• Across all assigned accounts, cultivate partner portfolios through a deep understanding of client business goals, 10up services, and account and industry trends.
• Understand team and production success metrics, and track ongoing performance against each in support of decision making at the account and business levels.
• Collaborate with other discipline leaders (e.g. back and front end engineering, UX and visual design, ad strategy, and audience growth) and project teams to shape new project opportunities, problem solve, support expectation management, and achieve client satisfaction.
• Participate in recruiting, interviewing, and vetting team talent to support continued discipline scaling / maturation.
• In some cases: Directly manage 1-3 Account Managers, supporting overall client success and excellence in service, quality client work, and achievement of established production metrics through proactive personnel development, performance remediation, and escalation resolution.

About you: 

• You have experience as an Account Management or Project Management leader in a digital agency environment.
• You have experience managing and mentoring direct reports and/or coaching team members toward clear, successful outcomes. You coach with an emphasis on continuously improving strategic approaches and output, and building action plans with an understanding of an individual's strengths and areas of improvement.
• You are driven to understand the big picture vision of strategic account management, and also provide hands-on support in developing, crafting and executing specific, tactical account plans alongside the project team.
• You have a strong familiarity with the WordPress and web development ecosystem, e.g. knowledge of popular tools, plugins, frameworks, best practices, and conventions, and experience delivering full scope CMS-based website projects for enterprise clients.