New
1 week ago
After-sales service manager (remote)
CEREBRAL AGENCY LIMITED
Customer Service & Support
IT & Telecoms
Confidential
Easy Apply
Job Summary
CEREBRAL AGENCY LIMITED is recruiting a Customer Service Manager to lead and optimize the customer service team and ensure that the company provides high-quality, professional support and service to its customers.
- Minimum Qualification : High School (S.S.C.E)
- Experience Level : Senior level
- Experience Length : 2 years
- Working Hours : Full Time
Job Description/Requirements
Job Responsibilities
- Lead and manage the customer service team to ensure the team runs efficiently.
- Handle customer complaints and complex service requests and provide timely solutions.
- Monitor customer satisfaction and conduct regular customer feedback surveys.
- Develop and optimize customer service processes and policies.
Job Requirements
- 1-2 years of customer service management experience, preferably IT industry background.
- Good leadership and team management experience.
- Excellent communication and customer relationship management skills.
- Able to handle customer complaints and provide effective solutions.
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