Administrative Assistant/front Desk

A leading total procurement solutions provider is recruiting for the roles of Administrator and Front Desk Officer to support its operational and customer engagement needs. The company offers end-to-end procurement services that allow clients to outsource their purchasing functions, enabling them to focus on their core business. With a commitment to simplifying the procurement process, reducing supply chain costs, and delivering timely, reliable solutions, the organization is seeking professionals who can contribute to operational efficiency and exceptional service delivery.









Core Objective of the Roles

The Administrator will play a central role in coordinating internal office activities, implementing operational systems and policies, and ensuring seamless collaboration across teams. The focus is on driving efficiency, maintaining compliance with company procedures, and supporting business development and administrative functions.

The Front Desk Officer will be the first point of contact for visitors and clients, responsible for delivering excellent front-line customer service, managing reception activities, and supporting administrative duties that contribute to a positive organizational image.

Key Responsibilities

Administrator

• Coordinate daily office operations to ensure efficiency and compliance with internal policies.
• Develop and implement operational procedures and best practices.
• Improve internal management systems to support effectiveness across departments.
• Work closely with internal teams to facilitate smooth inquiry-to-order processes.
• Assist with sales and customer engagement strategies when required.
• Contribute to service quality improvements and customer satisfaction efforts.
• Support staff training, coaching, and career development programs.
• Help design and implement HR policies and practices.
• Integrate new systems, technologies, and processes to improve operations.
• Establish and maintain vendor and supplier relationships.
• Maintain accurate administrative, financial, and personnel records.
• Assist in identifying and exploring new market opportunities.
• Perform other duties as assigned by Management.
  
  

Front Desk Officer

• Welcome and attend to visitors and clients in a courteous and professional manner.
• Manage incoming calls, emails, and general inquiries efficiently.
• Schedule and confirm appointments and meetings.
• Provide information about services and guide clients as needed.
• Perform clerical tasks such as filing, data entry, and updating internal records.
• Support the company’s customer service objectives and ensure a smooth front-desk experience.
• Communicate with internal departments to ensure prompt handling of requests.
• Maintain a clean and presentable reception area.
• Stay updated on services offered and internal procedures.
• Perform other duties as assigned by Management.
  
  

Requirements

Administrator

• Education: Bachelor's degree in Business Administration, Management, or related field.
• Experience: Minimum of 2years’ experience in a similar administrative role, preferably in a corporate or operations-heavy environment.
• Skills
• Strong organizational and project coordination abilities
• Knowledge of office management systems and procedures.
• Excellent written and verbal communication.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Ability to multitask, prioritize responsibilities, and work independently.
• Strong problem-solving and decision-making skills.
• Experience in working with cross-functional teams.
  
  

Front Desk Officer

• Education: Minimum of a diploma or HND in Business Administration, Secretarial Studies, or related field.
• Experience: At least 1–2 years of experience in a customer-facing or front office role.
• Skills:
• Excellent interpersonal and communication skills.
• Professional appearance and demeanor.
• Good time management and attention to detail.
• Ability to handle multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office applications.
• Courteous and customer-oriented approach

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