Administrative Assistant (App Hauling and Operational Services)

Responsibilities:

The responsibilities below are not exhaustive and may evolve to meet business requirements:

• Monitor app hauling services to ensure timely and efficient operations.
• Track and respond to service requests through the app, ensuring quick resolution of issues.
• Communicate with customers and service providers to address queries, concerns, or complaints.
• Maintain operational records, including service logs, reports, and data entries.
• Coordinate with the operations team to resolve logistical challenges.
• Analyze app performance metrics and provide recommendations for improvements.
• Ensure compliance with company policies and operational procedures.
• Assist in scheduling, dispatching, and tracking hauling service activities.
• Provide feedback and training to service providers to maintain high-quality standards.
• Collaborate with the marketing and customer service teams to enhance user experience.
• Prepare regular reports on service performance and operational efficiency.

Requirements:

Basic Qualifications

• Proven experience as an administrative assistant or in a similar role.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint) and familiarity with app-based platforms.
• Ability to analyze and interpret data for decision-making.
• High attention to detail and problem-solving skills.

Preferred Qualifications

• Experience in logistics, transportation, or operations management.
• Familiarity with app-based service management tools
• Knowledge of customer service principles and practices.

Benefits

• Competitive salary.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.

Salary Range: Attractive

Location: Accra