Account Manager

Responsibilities

• Manage relationships with key accounts
• Conduct regular meetings to ramp up new initiatives, review performance metrics, and strategize growth opportunities
• Utilize internal resources from event production and design teams to create digital assets for marketing and client engagement
• Serve as the main point of contact for clients, handling inquiries, issues, and ensuring high levels of satisfaction
• Collaborate with our Junior Account Manager on outbound sales support and operational tasks post-sale
• Update and maintain CRM tools such as Salesforce and Clari to track client interactions and progress
• Update and maintain project management tools for your accounts and collaborate with internal teams to keep all deliverables on time
• Prepare financial analyses and reports to demonstrate account performance and ROI to clients
• Travel domestically as needed to meet with clients and attend industry events (up to 2 weeks per month)

Requirements:

• 7+ years of experience in a client-facing role (Account Management, Customer Success) 
• Proven track record of B2B2C or B2C sales and relationship management
• Experience building and maintaining relationships with a range of stakeholders of all sizes - Directors, Managers, Founders, etc.
• You have a track record of successfully growing accounts 
• You’re hands on, not afraid to roll-up your sleeves, lead client calls, listen to their feedback and work with the wider team on devising a plan to achieve client’s expectations, whilst achieving our objectives
• Ability to travel domestically and manage client-facing responsibilities effectively
• Experience with software tools like Salesforce, Monday.com, and Clari is a plus